Returns & Cancellations

MyToyShop Return & Exchange Policy

We want you to love your new toys! If your purchase isn’t the perfect match, you can visit our store outlet within 7 days from the purchase date for a quick return or exchange.

📋 Eligibility Checklist

To qualify for a return or exchange, your item needs to be in “gift-ready” condition. Please ensure:

Mint Condition: The toy must be completely unused, unopened, and resellable.

Perfect Packaging: The box or packaging must be intact and free from dents, creases, tears, or scuffs.

Proof of Purchase: You must present a valid receipt or proof of purchase at the counter.

⚠️ Heads Up: Items that have been opened, used, or damaged cannot be accepted for a return or exchange.

💰 How Refunds & Exchanges Work

Full Refunds: Once our in-store staff inspects and approves the item, we will process your refund. Please note that original shipping charges and any bank or payment processing fees are non-refundable.

Easy Exchanges: Want to swap it for something else? You can exchange your item on the spot, subject to what we have in stock.

⚖️ The Fine Print

MyToyShop reserves the right to reject any return or exchange that does not meet the criteria listed above

Sorry! All sale and promotional items are final and do not qualify for returns or exchanges.

You can whatsApp us at +6591273521 or email us at mytoyshop52@gmail.com and we will help you sort your refund.

PLEASE NOTE: During holiday periods the processing time for your return may take longer.